Отзывы Hotel am Zoo, 3 звезды

Минусом парковки является боязнь потерять место, если выедешь с нее. В номере пахло не очень приятно. Номер как обычно отличается немецким консерватизмом. Все минимально строго и неважно как оно пахнет или выглядит, главное оно есть. Персонал довольно плохо знает английский.

В номере живут клопы и клещи. вот ответ на мою рекламацию в отель:Dear Mrs. ,regarding your complain about your stay in Hotel am Zoo from 30.03-02.04.2014, we would like to apologise for any inconvenience. After your departure, we have checked the whole room and unfortunately we have found the insects that had beaten you. We are very sorry about that. We have contacted immediately a special sanitary service to desinfect this room and they have advised us what could have happened. The sanitary service informed us that those kind of insects go in the suitcases or in the clothes of the guests and unfortunately it is very usual in hotels all over the hotel, that these insects come with the guest, allthough maybe the guest doesn´t realise, and they stay in the room after the departure. It is also possible that you have brought the insects yourself, without knowing that, or maybe the previous guest who was in your room. This problem has no relation with the cleanless in the hotel. The sanitary service explained us that those kind of insects are always hidden, for example in electric plugs and in other places where they are very difficult to find, and usually it takes much time until the hotel realises that there is this problem. Unfortunately we can not solve this problem now because you have already been beaten and you have this uncomfortable allergy. We are very sorry about that. Our reception team works 24 hours. If you had told us before, of course we could have given you another room and close the room #044 immediately. But unfortunately you told us about this problem only by departure, and it was to late to do anything to solve it. We apologise for the inconvenience and look forward to hearing from you soon.короче, привезла ли я с собой домой гостей из этого отеля, сказать пока не могу, провожу полную дезинфекцию вещей. Если бы они стоили по 500 руб, а не по 500 евро - было бы проще выбросить

Wi-fi 4 евро в сутки и не на номер, а на каждый телефон отдельно.